Hot Topic Webinars

HOT TOPIC webinars are a complimentary ACE member-only benefit. These one-hour webinars feature invited speakers to discuss a trending issue. We hope you will find this session an exciting way to learn from peers and industry experts.

October 17th @ 1PM EASTERN - How Emory Healthcare Optimized Infusion Scheduling to Significantly Decrease Wait Time

Speaker: Sheryl Bluestein, VP of Operations, Emory Healthcare

Infusion centers face a daily operational paradox -- scarce resources like infusion chairs are both over-booked and underutilized on the same day. The typical “feast or famine” utilization pattern -- slow mornings, followed by a mid-day rush and slow evenings -- leads to several undesirable outcomes: long patient wait times, overworked nurses, and high operational costs.
Scheduling patients with varying treatment lengths into a fixed number of chairs is a complex mathematical problem most EHRs and spreadsheets are ill-equipped to handle. In this session, Emory Healthcare’s VP of Operations, Sheryl Bluestein, will explain how they combined lean principles, predictive analytics, and constraint-based optimization methods to predict volume and mix and “level load” treatments evenly throughout the day, resulting in a 23% reduction in wait times during peak hours.
Key Takeaways:
  • Why infusion centers constantly experience a “mid-day rush”
  • What makes the scheduling optimization problem so mathematically challenging that it cannot be solved with traditional scheduling methods or process improvement projects
  • How Emory and dozens of cancer centers are combining lean principles and predictive analytics to significantly lower wait times and improve staff satisfaction.

Previous Hot Topic Webinars: 

Telehealth and Connected Health – How it Relates to Oncology Services - Held on 6/1/17

Click Here to download presentation slides